Getting money into N1 and back out again relies on a handful of methods, with web wallets clearing the fastest and card transfers taking longer. We run withdrawals up to a weekly ceiling that depends on your VIP tier, and instalments above 15,000 EUR/USD split the total into monthly chunks. Identity verification is mandatory once cumulative withdrawals reach 2,000 EUR.
The money out, and how long that really takes
Web wallets are processed within three days — the only timing we publish. Other methods take longer, though we give no stated window for cards or alternative routes. The wait splits into two parts: our internal approval, then the payment provider's transfer.
A first withdrawal always triggers identity verification, which adds days to the timeline if documents are missing or unclear. Weekends and public holidays suspend processing at most banks and card networks, so a Friday request may not move until the following Monday. The route matters more than the account balance — a web wallet at £50 clears faster than a card transfer at £5,000.
What slows a payout down
Deposits below the 1x turnover requirement stop withdrawals until wagered. Active bonuses lock the balance — requesting a payout forfeits the bonus and any winnings from it. Documents uploaded in a language other than Latin or Cyrillic alphabet trigger a video-verification request, which needs scheduling and adds further delay.
The ceilings nobody mentions until you hit one
Weekly caps depend on VIP status, and they are not large. Players at VIP Level 1–3 withdraw up to 3,000 EUR/USD per week; Level 4–14 raises that to 5,000 EUR/USD. Level 15 and higher gets 6,000 EUR/USD weekly, and Level 21–30 withdraws 10,000 EUR/USD. Supreme Status is set individually.
| VIP Level | Weekly limit | Monthly limit |
|---|---|---|
| 1–3 | 3,000 EUR/USD | 12,000 EUR/USD |
| 4–14 | 5,000 EUR/USD | 15,000 EUR/USD |
| 15+ | 6,000 EUR/USD | 18,000 EUR/USD |
| 21–30 | 10,000 EUR/USD | 50,000 EUR/USD |
| Supreme | Negotiated | |
Wins above 15,000 EUR/USD are split into monthly instalments of that amount until paid in full. Progressive jackpots bypass this rule and are paid in one go. The minimum withdrawal is 20 EUR/USD or 30 CAD/NZD — anything below that stays in the account.
What it costs you
Players residing in Germany pay a 5.3% fee on every real-money bet outside of live games, with cents rounded up. That charge hits before the wager is placed, not when you withdraw. We reserve the right to charge transactional fees for processing a refund request, though we do not publish the figure.
Accounts inactive for more than twelve months are charged a €5 monthly maintenance fee. After thirty months without a login, funds are handed over to Maltese authorities or retained by us if you cannot be located.
The money in
We accept VISA and MasterCard — both require 3D Secure authentication at checkout. Web wallets and alternative payment methods are available, though we do not list them individually. The minimum deposit is 20 EUR/USD or 30 CAD/NZD across all routes.
Deposits must be wagered at least once before withdrawal. If we suspect money laundering or fraudulent actions, that requirement rises to three times the deposit. Players in Germany must set a monthly deposit limit at registration, capped at 1,000 EUR.
Proving who you are
Verification is triggered when cumulative withdrawals reach 2,000 EUR. German players must verify within thirty days of registration or before deposits total 150 EUR, whichever comes first. We ask for an ID, payment-system confirmation and a utility bill — all in Latin or Cyrillic alphabet.
Documents in other scripts prompt a video-verification request, where you show your ID on camera. A selfie with ID, a selfie with ID and a handwritten sign, or a phone call to your registered number are all part of the process we use. Self-excluded players must contact support to initiate withdrawal of remaining balances.
When a payout is late or refused
The most common hold is incomplete verification — a missing utility bill, an expired ID, or a bank statement older than three months. Bonus wagering not yet met locks the balance, as does depositing while free spins or bonus features are still active. Low-risk roulette bets — defined as equal stakes on red and black or covering twenty-five or more numbers — are classified as fraudulent and void the withdrawal.
Creating multiple accounts, advantage play, or delaying game rounds until wagering is complete all trigger manual review and a payout freeze. If a withdrawal stalls past the stated window, contact support at [email protected] with the transaction date, amount and method used. Only they can act on a delayed payment.
Gambling should be entertainment, not an obligation. If you need help managing deposits or taking a break, our self-exclusion tool is available in your account settings. For free, confidential support in the UK, contact GamCare at gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (24/7). GamStop offers free national self-exclusion across licensed sites, and blocking software such as Gamban and BetBlocker prevents access at device level. Visit BeGambleAware.org for further resources.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.
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